ServiceSmarts Online and ServiceView

Dig up and deliver on
every sales opportunity.

See into every aspect of the Service and Parts departments to gain a holistic view of performance and clarity into missing traffic. Using vital Service department data, our detailed analytics dive deeper to provide actionable insights for capturing every efficiency and opportunity and maximizing performance and revenue growth. We offer the most complete picture of service performance across a network and its dealership Service departments.

RESULTS

Proof of our expertise in handling data and extracting the value that empowers action.

The largest client roster in the auto industry – over 20 implementations of our service solutions globally, spanning 12 OEMs and growing.

Proof of our expertise in handling data and extracting the value that empowers action.

Our solutions enable dealers to identify and capture the available opportunity, and increase the efficiency, productivity, competitiveness, and profitability of their service and parts business.

Proof of our expertise in handling data and extracting the value that empowers action.

We bring together the most complex data, making it simple so dealers can establish strong service and parts businesses while building loyalty.

Proof of our expertise in handling data and extracting the value that empowers action.

We are strategic advisors, providing valuable insight and recommendations to improve efficiency, aftersales operations, planning, and marketing efforts.

Solutions for what holds you back.

LOW SERVICE
LOW SERVICE

Diagnose why your service customers aren’t coming back.

Understand the customers who you’re keeping, those who you’re losing and where, down to performance by individual service advisors and technicians, then drive them back into your service lanes and showrooms.

UNTAPPED PARTS POTENTIAL
UNTAPPED PARTS POTENTIAL

Generate more parts sales by identifying areas of opportunity.

Benchmark your parts performance against local and national composites to quantify your incremental wholesale and over-the-counter parts opportunity, and target high-potential locations.

CAPACITY PLANNING
CAPACITY PLANNING

Identify the optimal Service department infrastructure.

Ensure dealerships have the optimal number of bays and technicians necessary to support all area service opportunities.

RECALL COMPLIANCE AND BEYOND
RECALL COMPLIANCE AND BEYOND

Arm dealers with tools to improve recall completion rates.

Identify and support dealers who need to improve the recall process and empower them to maximize every new customer opportunity in their service lanes.

CONTACT US

Introducing ServiceView. Go deeper into your data with our next generation of service-focused solutions.

The updated ServiceView platform gives you an easy to explore interface that allows you to command your vital data on your own.

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Modern interface

In a Service department’s fast-paced environment, time is limited. Having streamlined access to the most important data ensures impactful efficiency and opportunity decision-making.

  • Intuitive, scientifically driven data analysis software enables service department efficiency and profitability growth (also available in ServiceSmarts Online)
  • Mobile responsiveness provides immediate access to key metrics for decision-making
  • Modern, intuitive interface for easy data visualization and dashboard customization, plus mobile responsiveness
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Self-service analysis

Sometimes you want to dig in and manage your own data explorations.

  • ServiceView empowers self-service data analysis and custom reporting through an API integration with Tableau
  • With proper information firewalls in place, this industry-leading, business intelligence tool allows for interactive visual exploration of data and dashboarding capabilities for almost any data source
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Enhanced analytics

Prescriptive analytics that dive deeper into your Service department data are vital to providing actionable insights for capturing every opportunity and maximizing profitability growth. We have the ability to “bubble up” the biggest opportunity to drastically reduce the time to identify the main areas of focus. Every dealer gets a different set of areas to improve — tailored to their specific situation.

  • A full suite of advanced analytical modules finds every improvement opportunity available across a dealership’s Service department (also available in ServiceSmarts Online)
  • Understand how successful you are at converting your service-loyal customers back into new car buyers – now you can not only understand your sales, but also where you’re defecting
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A full view of the market opportunities and factors to help close the sales-service loop.

The Urban Science® DataHub™ is the only near real-time source of industry-wide sales* submitted directly by each participating automaker and not based on modeled or delayed vehicle registrations. This exclusive data enables you to identify efficiencies and opportunities to make informed business decisions based on yesterday’s insights, not last month’s or last quarter’s. As the engine behind our analysis, the DataHub allows us to measure not only sales loyalty, but also defections, empowering you to close the sales to service loop.

 

Source: Urban Science® DataHub™ | New Sales and Urban Science® DataHub™ | Certified Pre-Owned Sales
*Sales refers to vehicle unit sales and does not represent vehicle price or revenue.
COMPREHENSIVE COVERAGE

With access to over 96% of all new vehicle sales and 89% of Certified Pre-Owned sales in the U.S., our industry-exclusive data hub gives you the most complete picture of the automotive market.

NEAR REAL-TIME

Our OEM data is updated as frequently as daily, making our solutions the only ones in the industry fueled by near real-time sales.

HYPER-GRANULAR INSIGHTS

ChannelVantage statistics provide specifics into all transactions, including date of sale, ZIP code, make/model/trim, previous purchase, and selling dealer.

UNIVERSAL CONNECTIVITY

This powerful data can also be delivered to any platform, extending dealers’ ability to make near real-time decisions for their other investments.

DATA PROTECTION

Since data is our foundation, we ensure that it is protected, including strict adherence to consumer-level privacy regulations, as well as stringent partitioning of dealer and brand data.

Let us help you cut through the chaos

AUTOHOOK®

Private offers. And the
proof they’re working.

EXPLORE

DEALER BUSINESS INTELLIGENCE™
and FINANCIALVIEW™

Measure the money
you’re making or missing.

EXPLORE

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ChannelVantage
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.